Overview
At Mo-Medicine, we are dedicated to providing high-quality healthcare products. However, we understand that there may be instances when a return or refund is necessary. This Return and Refund Policy outlines the conditions under which returns and refunds may be requested for the medicines and health products we offer.
Eligibility for Refunds
Customers may be eligible for a refund under the following conditions:
- Dissatisfaction with the quality or efficacy of the medicine or product.
- Incorrect product received (e.g., wrong medication, dosage, or item).
- Damaged packaging or tampering during shipping.
- Any other valid reason deemed appropriate by Mo-Medicine.
Refund Process
To request a return or refund, customers must follow these steps:
- Contact Support: Reach out to our customer support team at returns@mo-medicine.com with details of your request, including the reason for the return and your order number.
- Our team will assess your request based on the eligibility criteria outlined in this policy.
- If your return request is approved, we will provide instructions on how to return the product. The product must be returned in its original condition and packaging.
- Once we receive and inspect the returned product, we will process the refund within a reasonable timeframe. The refund will be credited back to the original payment method used for the transaction.
Exceptions
Refunds may not be provided in the following cases:
- Products that have been misused, improperly handled, or exposed to extreme conditions.
- Products that have been opened or used, unless defective or damaged during shipping.
- Prescription medications or items that are not returnable due to health and safety regulations.
- Violation of our terms and conditions or misuse of the website.
- Any other circumstances where Mo-Medicine determines that a return or refund is not warranted.
Contact Information
For any questions or concerns regarding our Return and Refund Policy, or if you need assistance with a return request, please contact us at support@mo-medicine.com. Our team is here to assist you and ensure a satisfactory resolution to your inquiries or concerns.